HBR guide to dealing with conflict Assess the situation manage your emotions move on

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.

HBR guide to dealing with conflict Assess the situation manage your emotions move on

Amy Gallo

Harvard Business Review Press

2017

Abstract

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.

How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to:

  • Understand the most common sources of conflict
  • Explore your options for addressing a disagreement
  • Recognize whether you--and your counterpart--typically seek or avoid conflict
  • Prepare for and engage in a difficult conversation
  • Manage your and your counterpart's emotions
  • Develop a resolution together
  • Know when to walk away

Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Citation

Amy Gallo. HBR guide to dealing with conflict Assess the situation manage your emotions move on Amy Gallo. Harvard Business Review Press, 2017

Collection

Lĩnh vực khác

Related document

HBR guide to dealing with conflict Assess the situation manage your emotions move onDIY quick fix: problem - solving techniques for repairing and improving your homeAll you need is a good idea
HBR guide to dealing with conflict Assess the situation manage your emotions move on

DIY quick fix: problem - solving techniques for repairing and improving your home

All you need is a good idea

QR code

HBR guide to dealing with conflict Assess the situation manage your emotions move on

Content

  • Thứ Tư, 13:12 15/02/2023

Tin tiêu điểm

Truy cập hàng triệu sách điện tử miễn phí với The Online Books Page

Thứ Hai, 08:38 22/01/2024
5 khóa học miễn phí về thiết kế đồ họa

5 khóa học miễn phí về thiết kế đồ họa

Thứ Tư, 09:33 13/12/2023

7 khóa học “Kỹ thuật cơ khí” sinh viên ngành Cơ khí cần biết

Thứ Sáu, 13:57 08/12/2023
[Coursera] Khóa học “Tìm hiểu các phương pháp nghiên cứu” của ĐH Luân Đôn

[Coursera] Khóa học “Tìm hiểu các phương pháp nghiên cứu” của ĐH Luân Đôn

Thứ Hai, 08:55 06/11/2023

Khai thác danh mục tạp chí mở Directory of Open Access Journals (DOAJ)

Thứ Sáu, 15:50 18/08/2023

Các bài đã đăng

Đại tướng Võ Nguyên Giáp

Thứ Ba, 10:30 05/03/2024

Mocktall 210 công thức pha chế mocktail tuyệt đỉnh

Thứ Ba, 10:20 05/03/2024

Sổ tay hướng dẫn viên Du lịch

Thứ Ba, 10:09 05/03/2024

Giáo trình nhập môn du lịch học

Thứ Tư, 10:13 28/02/2024

Ứng dụng trí tuệ nhân tạo trong xây dựng địa chất và khai thác dầu khí

Thứ Tư, 09:57 28/02/2024

みんなの日本語 初級II 第2版 書いて覚える文型練習帳 = Minna No Nihongo sơ cấp 2: luyện tập viết và nhớ mẫu câu

Thứ Tư, 11:39 15/02/2023

Pearson new international edition Diagnosis of automative, electrical systems

Thứ Tư, 10:33 15/02/2023

Cambride English IELTS 13 Academic with Answer

Thứ Tư, 09:54 15/02/2023

Mindful Listening

Thứ Tư, 09:53 15/02/2023

Giáo trình cao học hệ thống thông tin quản trị - từ góc nhìn kinh doanh

Thứ Tư, 09:45 15/02/2023