Mindful Listening

Have you ever tried to have a conversation with somebody who wasn’t listening to you? Could you tell? Have you ever seen yourself nodding and smiling during a conversation while in your mind you were landing the space shuttle? Expertly, you might add. And do you think it was obvious you were in orbit?

Mindful Listening

Jon Kabat-Zinn

Harvard Business Review Press

2019

Abstract

What Great Listeners Actually Do; What Gets in the Way of Listening; Listening to People; Three Ways Leaders Can Listen with More Empathy; If You Aspire to Be a Great Leader, be Present; Become a better listener; To change someone's Mind, stop Talking and listen; defusing an Emotionally Charged Conversation with a Colleague

How to Practice Mindful Listening: HEAR

1. HALT — Halt whatever you are doing and offer your full attention.
2. ENJOY — Enjoy a breath as you choose to receive whatever is being communicated to you—wanted or unwanted.
3. ASK — Ask yourself if you really know what they mean and if you don’t, ask for clarification. Instead of making assumptions, bring openness and curiosity to the interaction. You might be surprised at what you discover.
4. REFLECT — Reflect back to them what you heard. This tells them that you were really listening.

Citation

Jon Kabat-Zinn. Mindful Listening. Harvard Business Review Press, 2019

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