English for Tourism and Hospitality 4

Bui Thi Ngan, Hoang Ngoc Tue

Nxb. Trường Đại học Công nghiệp Hà Nội

2021

Abstract

English for Tourism and Hospitality series aim to develop the ability to communicate in English for students specialized in Tourism and Hospitality at Hanoi University of Industry. Different from other general English textbooks, the topics and activities designed in the series have been carefully selected to match the interests and meet the needs of the students who are studying and going to work in the fields of tourism and hospitality. As a component of a blended learning program package, the series are used chiefly for face-to-face lessons which operate along with an integrated program of online learning tasks. To address the diversity in the interests, English proficiency levels and learning styles of the student population, excessive care has been taken to allow flexibility in selecting and adapting classroom activities in response to students’ current learning needs with high priority placed on speaking skills. A nice mixture of pair, group and individual activities with authentic materials and close-to-real-life situations are intended to stimulate and maintain students’ learning motivation throughout the courses.

This book, English for Tourism and Hospitality 4, is the fourthbook in the series, which has been developed for the second-year students majored in Tourism and Hospitality at Hanoi University of Industry who have completed the first three books in the series. This book consists of eight units covering essential topics of the fields:

+ Unit 1-Jobs in tourism and hospitality,

+ Unit 2-Areas at the airport,

+ Unit 3-Departures and arrivals,

+ Unit 4-Problems at the airport,

+ Unit 5-Hotel services,

+ Unit 6-Hotel Reservations,

+ Unit 7–Special functions,

+ Unit 8-Problems at hotels.