20 minute manager: Difficult conversations Craft clear message, manage emotions, focus on a solution

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

20 minute manager: Difficult conversations Craft clear message, manage emotions, focus on a solution

Harvard Business Review

Harvard Business Review Press

2016

Abstract

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

Difficult Conversations walks you through:

• Uncovering the root cause of friction
• Maintaining a positive mind-set
• Untangling the problem together
• Agreeing on a way forward

About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.

Citation

Harvard Business Review. 20 minute manager: Difficult conversations Craft clear message, manage emotions, focus on a solution. Harvard Business Review Press, 2016

Collection

Ngành Quản trị kinh doanh (7340101)

Related document

20 minute manager: Difficult conversations Craft clear message, manage emotions, focus on a solution	Corporate governance	Emotion Marketing: The Hallmark Way of Winning Customers for Life

QR code

Content