This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM)

Strategic Management: Text and Cases, 3rd Edition, by Dess/Lumpkin/Eisner is both readable and rigorous– written for today’s student.

This book employs a cross-functional perspective, appealing to non-majors and practical for use in an MBA level course in operations management.

Contemporary Human Resource Management provides students with a thorough and critical exploration of all the key functions and issues within HRM today. Written in a clear yet thought-provoking style, the book contains chapters contributed by experts in their field to ensure coverage of the most recent ideas and practices. Each chapter is complemented by at least 2 more extensive case studies, exercises or activities to put concepts into recognisable context. It is suitable for students studying human resource management on a wide range of HRM and general business / management undergraduate and postgraduate degree programmes.

The section headings, reflecting these priorities, are as follows: Market-Driven Strategy ; Market Orientation and Organizational Learning ; Growth Strategies; Market Target Strategies; Marketing Relationship Strategies; Marketing Program Development ; Planning, Organizing, and Implementing Marketing Plans and Assessing Performance.

The book does not just report but also leads the debates across this ever-changing discipline. "This is an excellent book that covers all major HRM areas. It also keeps in pace with recent advances and current discussion of HR by exploring more contemporary topics such as workplace bullying, knowledge management, flexibility or emotion at work"