Getting Started in Six Sigma

Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp. Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully without having to become technically familiar with process-oriented models or statistical modeling.

Getting Started in Six Sigma

Michael C. Thomsett

John Wiley & Sons

2005

Abstract

Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp. Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully without having to become technically familiar with process-oriented models or statistical modeling.

(https://www.amazon.com/)

Contents:

Introduction: Striving for Perfection in an Imperfect World

Chapter 1: The Meaning of Six Sigma

Chapter 2: The Customer’s Point of View

Chapter 3: Outside – In Thinking

Chapter 4: The Nature of Quality

Chapter 5: Product and Service Defects

Chapter 6: Improving Process Systems

Chapter 7: Striving for Consistency

Chapter 8: Exceptions and Rules

Citation

Michael C. Thomsett. Getting Started in Six Sigma. John Wiley & Sons, 2005

Collection

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