Getting Started in Six Sigma
Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp. Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully without having to become technically familiar with process-oriented models or statistical modeling.
2005
Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex. This book is a basic guide to those who are new to the concept, and though this is a complex subject, the concepts involved are not too complex for readers to grasp. Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully without having to become technically familiar with process-oriented models or statistical modeling.
Contents:
Introduction: Striving for Perfection in an Imperfect World
Chapter 1: The Meaning of Six Sigma
Chapter 2: The Customer’s Point of View
Chapter 3: Outside – In Thinking
Chapter 4: The Nature of Quality
Chapter 5: Product and Service Defects
Chapter 6: Improving Process Systems
Chapter 7: Striving for Consistency
Chapter 8: Exceptions and Rules
Michael C. Thomsett. Getting Started in Six Sigma. John Wiley & Sons, 2005
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