Be My Guest Student's Book: English for the Hotel Industry

Be My Guest is a language course for pre and in-service students of English in the hotel industry at the elementary to lower intermediate level.

Be My Guest Student's Book: English for the Hotel Industry

Francis O'Hara

Cambridge University Press

2002

Abstract

This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.

Contents:

+ Introductions.

+ The check-in.

+The hotel bedroom.

+ Bathroom & porter.

+ Services in the hotel.

+ Location of facilities.

+ Room services.

+ Problems & solutions.

+ Taking bar orders.

+ !n the restnursnt .

+ In the restaurant .

+ Places to visit.

+ Enquiries.

+ Using the phone.

+ The check-out

Citation

Francis O'Hara. Be My Guest Student's Book: English for the Hotel Industry, Cambridge University Press, 2002

Collection

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