English for Customer Care

English for Customer care has been developed working in customer service who need a good level of English. English for Customer care not only offers expressions and vocabulary, it also addresses strategies related to the effective use of English in a business context.

English for Customer Care

Rosemary Richey

Oxford University Press

2007

Abstract

English for Customer care has been developed working in customer service who need a good level of English. You might be working in the sales or customer service department of a company, or you might have direct contact with customers in a bank or hotel. Or perhaps you speak to customers on the telephone from a helpdesk or a call centre. In all of these situations you need language skills and specific techniques in order to be able to communicate successfully. English for Customer care not only offers expressions and vocabulary, it also addresses strategies related to the effective use of English in a business context.

Citation

Rosemary Richey, English for Customer Care, Oxford University Press, 2007.

Collection

Lĩnh vực Ngoại ngữ

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